Frequently Asked Questions
Do you have questions that you need answered? Our villa specialists are here to serve you and answer any questions or concerns you may have. Here is a list of frequently asked questions from our customers.
Who is VillaRental.com?
VillaRental.com is a provider of the world’s best vacation villas. Quality products, superior service, and exceptional value are what make VillaRental.com a premier supplier of luxury villa vacations. VillaRental.com represents thousands of villas in more than 50 destinations in the Caribbean, Central America, Hawaii, France, Italy, Greece, Grenada, Tahiti, the Bahamas, and the United States. Our villas range in size from 1-20 bedrooms and many are equipped with pools, butlers, maids and chefs.
What makes VillaRental.com different?
We have the ideal villa to fit the type of vacation you want. Whether you’re planning a golf outing, your honeymoon, a corporate retreat, a destination wedding, or any other type of getaway, VillaRental.com will place you in a luxury villa with an ideal location near the finest amenities, activities, and attractions. Wherever your vacation brings you, VillaRental.com agents will take care of all of your accommodations and special requests, and even arrange for important details upon your arrival such as a rental car and pre-stocked kitchen. Many of our villas are conveniently located near restaurants, bars, nightclubs, casinos, boutiques, tennis courts, golf courses, historic sites, and art galleries.
Our professional villa specialists have more than 10 years of experience matching travelers to the vacation rental, and an intimate knowledge of not only the destination, but the villas themselves. Our agents will help you select the right villa for you. You deserve a relaxing and enjoyable vacation, and we’ll do everything we can to make sure that happens.
Are the rates per person or for the entire villa?
Our rates are for the entire villa; however, parties, weddings or large gatherings require written permission. Some larger villas offer lower rates for use of fewer bedrooms within the house. Villas may not be occupied by more guests than specified in the rental agreement.
What is the required length of stay?
Normally a 5 to 7 night stay is required. Many villas do accept shorter stays, especially if it is close to your departure date. During the Christmas and New Years Holiday period, most villas require a minimum of 10-14 nights.
Does a weekly rental always start on the same day each week?
Generally, in most of our destinations, you can arrive on any day of the week, as long as the villa is available. In Europe, in particular France and Italy, the normal arrival and departure day is Saturday.
When is High Season and Low Season?
Seasons vary depending on the destination. In the Caribbean, High Season begins in mid-December and lasts until mid-April. The lower rates of Low Season take effect until mid-December. Your villa consultant will reconfirm this upon your inquiry, as there are a few exceptions. In Europe the opposite is true, with July and August being High Season.
Do we have to pay full rent if we book a home with more bedrooms then we need?
Not necessarily. Many villas can be rented at a reduced rate when you do not use all the bedrooms. This is noted on the villa rate listings on this site.
If we do not book all the bedrooms in a villa will someone else (i.e. strangers) be using those bedrooms and sharing the house?
Absolutely not. You are renting the entire villa and you never have to share a villa with anyone other than those in your party. In some cases caretakers and staff may live in separate quarters on the property. Please inquire with your villa expert to see if this is the case.
Is a villa a good idea for a honeymoon?
It's an exceptional idea and a great value. Villas are private and spacious and most come with private pools and hot tubs or jacuzzis. Many of our listings are incredibly romantic and offer packages and reduced rates for 2 persons or Honeymooners.
Aren't villas more expensive than a hotel?
As you explore the villas we represent, you'll see that many villas are often much less than prices at hotels of the same quality standard. When you factor in all the benefits and amenities of a private villa, you'll quickly realize that villas offer a superb value. For example, three rooms at a high-end hotel may run you $2,070, or $690/night per room, while one 3-bedroom luxury villa with the same amenities and services could cost you $990/night. A savings of $1,080/night!
Which destination is the best?
There is no one correct answer, as each island is different and unique. VillaRental.com specialists can match your preferences to the perfect destination. More importantly we'll make sure your rental villa on that island will meet or exceed your expectations and requirements.
Do all of your villas include staff personnel?
This and other considerations vary from island to island. If you are looking for cook service, Barbados, Jamaica, and St. Lucia have homes staffed with cooks. Cook service can be arranged at an additional cost at most of our other destinations. Maid service is included in most destinations, but please confirm frequency of this service with your villa consultant.
What is your deposit and cancellation policy?
For most of the islands the following standard practices apply: A 50% deposit is required within 3 days to hold a reservation. Reservations are not considered firm until the deposit and rental agreement form are received. A confirmation letter is sent to you upon receipt of the deposit. The balance of your payment is due 90 days prior to your arrival date. In general, for written cancellations received outside the 90 days of arrival - 35% of gross rental price is retained. For cancellations inside the 90 days of arrival the entire deposit is forfeited. Please note that ALL holiday bookings are 100% non-refundable. Also, please be sure to check on deposit and cancellation policies for your specific villa as payment and cancellation terms may vary. Please check at point of booking. Our travel insurance[m1] is strongly recommended.
Are children welcome in all the rentals?
There are a few homes that have restrictions. Our villa specialists can help you choose the perfect villa for your family, as certain homes are more child-friendly than others in terms of safety and bedding considerations.
Do I need to purchase trip insurance?
Even the best-planned trips can get blown off course by unexpected circumstances like a broken leg, 24-hour flu, an unexpected hurricane, or worse. This program is designed to provide coverage for everyone staying at the villa for one affordable plan cost. Please see our Trip Insurance section for further details.
Have another question?
Please call 800-281-6879 or email us with any additional questions. Thank you!
